As a result, Central Railway (CR), which has received 48 of these machines two months ago, is yet to install them on stations.These vending machines are stored in the storage spaces located at different stations as they have issues like overlapping tickets, tickets choking up in the machine and when the money swallows the money without issuing a ticket at all, "The COTVM was announced and launched prematurely. 

They should have first bought the machines, tried them out on a trial basis and then launched them,” said a CR official on the condition of anonymity.CR had launched these machines after the inauguration at Dadar, Lokmanya Tilak Terminus (LTT) and Thane but commuters soon began to complain about problems. Commuters like Roger Fernandes who is a resident of King Circle and often travels to Goa via LTT said that he thought it would save a lot of trouble especially when he has to drop off his family as a platform ticket is required but the machine failed him miserably. "I dropped off my parents and used the machine for a platform ticket since they ask for it at LTT but when I came back a month later to pick them the machine kept making noises but there was no actual ticket coming out,” he said.

In order to use the COTVM machine, one has to insert the exact change into the slot and the ticket of the same amount is belted out by the machine. But, it has not been able to do so and it also has a problem with the `5 coins and is unable to read them, "The main issue is that the fat Rs5 coins with the smaller circumference is not being accepted by the vending machines,” said the official.

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